Refund and Cancellation Policy

This policy explains how cancellations and refunds work for paid JobTrackrPH subscriptions. It should be read together with our Subscription & Billing Policy and Terms and Conditions.

You can cancel your subscription at any time from your account settings. When you cancel:

• Your plan stops renewing at the end of the current billing period;
• You keep access to your paid features until the end of the period you already paid for;
• After that, your account moves to the Free plan and its limits apply.

Subscriptions are for digital services delivered immediately, so payments are generally non-refundable. That said, we want you to be treated fairly. We will review refund requests and typically grant them in cases such as:

• Duplicate or accidental charges;
• Billing errors on our part;
• Unauthorized transactions you report promptly;
• Verified technical issues that prevented you from using a paid feature and that we could not resolve within a reasonable time.

• Partial or unused portions of a billing period after cancellation;
• Change of mind after you have used the paid features for the period;
• Charges older than the request window described below, except where required by law.

Email billing@jobtrackrph.com within 7 days of the charge, including your account email, the invoice or reference number (available under Billing & Payments), and a brief description of the issue. We aim to acknowledge requests within 2 business days.

Approved refunds are issued to your original payment method through our payment processor (PayMongo or Xendit). Depending on your bank or e-wallet, it may take several business days for the refund to appear.

Nothing in this policy limits rights you may have under the Consumer Act of the Philippines (RA 7394) or other applicable law. If you believe you are entitled to a remedy, contact us and we will work with you in good faith.

If you have a billing concern, please contact us first — we can usually resolve it faster than a chargeback. Initiating a chargeback without contacting us may result in suspension of your account pending resolution.

For billing and refund questions, email billing@jobtrackrph.com.